The post-docs have generated a lot of E. coli microarray data, so we need to reactivate our long-expired license to the GeneSpring software we use for array analysis. Unfortunately the rep won't return our calls.
GeneSpring has been bought out by Agilent. In the US a one-year license costs about $3300. But that's not the problem. In Canada it costs over $4000, even though our dollars are now at par because the US dollar has fallen against everything! The helpful GeneSpring/Aligent rep in the US tells us that we're forbidden to buy it directly from the US at the US price. But the Canadian rep won't return our calls or emails.
We could: 1. Buy it online through the US web site, paying the outrageously inflated Canadian price; 2. Wait for the Canadian rep to reply, hoping to be able to negotiate a better price; 3. Call Agilent in the US and complain (to someone higher than the nice rep) about the Canadian rep and price.
I think I'll start with 3 because it will make me feel less helpless, and then move on to 1.
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